INTRODUCTION

HTS 20103

TRAVEL & TOURS MANAGEMENT

SEMESTER SEPTEMBER

SESSION 2019/2020

NAME OF LECTURER  : DR. ROSLIZAWATI BINTI CHE AZIZ

CLASS                       : HTS 20103/L2

	NAME	MATRIC NUMBER
1.	MUHAMAD NOR FIRDAUS BIN MUHAMMAD	H18A0239
2.	HOO JIA MING	H18A0143
3.	KEERTHANA A/P KALANGAN	H18A0164
4.	MARYANNE TONG YING YING	H18A0209
5.	NUR SUHAILAH BINTI DAHLAN	H18A0416
6.	NUR SYAHMINA BINTI HAMDAN	H18A0421
7.	NUR SYAZWANA BINTI ZABIDI	H18A0426
8.	ROSZIANNA BINTI HASNI	H18A0538

INTRODUCTION



Travel agent is a person who has a full knowledge about tourists product – destinations, modes of travel, climate, accommodation and other areas of the service sector. He acts on the behalf of product providers/principles and in return get a commission. Technically, a travel agent is an owner or manager of an agency, but other employees are responsible for advising tourists and selling packages tours/individual components of travel products.

A travel agent may be an individual /firm or corporation which is commonly known as a travel agency. An agency means the office of travel agent or organization where all travel goods and services are assembled and coordinated for the smooth conduct of travel agency business.

Travel agency is one of the most important organization in the tourism private sector which plays a significant and crucial role in the entire process of developing and promoting tourism in the country or at a destination. It is a travel agency which packages and processes all the attractions, accesses, amenities and ancillary services of a country and present them to tourists. That’s why travel agency is known as ‘image builder‘ of a country.

A prospective travel agency is one which makes arrangements of travel tickets (air, rail, road, and sea); travel documents (passports, visa and other documents required to travel); accommodation, entertainment, and other travel-related services from principle suppliers. It may also secure travel insurance, foreign currency for traveling people.